Hurricane Maria TSG

We urge U.S. citizens in the impacted areas who are safe to contact their loved ones directly and/or update their social media status.  If you are in the affected area and need immediate emergency services, please contact local authorities. 

For U.S. citizens wishing to depart Dominica, please review the following options:

Ferries: Commercial ferries are available from Cox and Company, departing from Portsmouth, Dominica.  Cox and Company provided the following schedule, but it should be confirmed with them at the Cox and Company website because the situation is changing daily.  Passengers must purchase tickets through Cox and Company. 

  • Tuesday, September 26: Cox and Company ferry arriving in Portsmouth, Dominica, at 9:30 a.m. and going to Fort de France, Martinique.

Douglas-Charles Airport: Helicopter evacuation flights are planned for Tuesday, September 26 from Douglas-Charles Airport to Martinique. Anyone wishing to depart should be at the airport as early as 9:00 a.m.  Be prepared for long waits.  Flights will leave as conditions allow. 

Canefield Airport: Helicopter evacuation flights are planned for Tuesday, September 26, from Canefield Airport to Douglas-Charles Airport and on to Martinique.  Arrive at Canefield Airport between 7:00 a.m. and 1:30 p.m.  Be prepared for long waits.  Space on the helicopters is on a first come, first-served basis after the young, elderly, and those with medical issues are boarded. 

The following applies to all U.S. government coordinated transports:  U.S. citizens should bring only hand luggage and their passports, any medications and essential items should be carried on your person.  No pets can be evacuated.  Only service animals will be permitted to board the flight, and strict luggage restrictions will be in place.  Evacuees may not bring weapons of any type.  Boarding priority will be given to children, elderly, and persons in need of medical assistance.  We will make every effort to accommodate special family circumstances.  Please note that shelter, food, and water may be unavailable at the airport and sea port.  We discourage U.S. citizens from traveling in the dark.

U.S. citizens with urgent medical needs and special considerations that have no ability to depart via commercial options should email us at MariaEmergencyUSC@State.Gov.  Provide as much information as possible, including:

  • Contact information (Cell, Satphone, WhatsApp, etc.)
  • Exact location description (provide geo coordinates if possible)
  • Medical issues / other circumstances for consideration
  • Personal identifying details (Name, DOB, etc.)
  • Number of people in group and their personal details

Further details may be updated on this website and broadcast on the following radio stations:

  • AM Radio 900
  • FM 95 (WICE QFM)
  • FM 88.1 (DBS)

Ross University: We are aware that there are many U.S. citizens associated with Ross University in Portsmouth, Dominica.  Ross University has arranged and paid for travel for students off the island and onward to their final destination, as well as lodging for them once they reach St Lucia.  The University has established a 24-hour hotline (1-800-488-8790) for inquiries and is arranging the evacuation of its faculty, students, and families. 

State Department evacuees are required to reimburse the U.S. government for their evacuation as well as organize further travel onwards from their safe haven.  At the moment, the safe haven is Martinique with outward flights that are overwhelmed by evacuees from Dominica.  Onward travel arrangements will be the responsibility of the traveler.

U.S. citizens should follow the emergency instructions provided by local authorities.  Monitor local and regional reports for updates on the situation.

Unaccompanied minors: At this time, minors are not permitted to travel unaccompanied.

Pets: If you wish to leave Dominica with your pet, you will need to use commercial or private transportation.

Please go to FEMA’s website,, for information about response efforts in the U.S. territories of Puerto Rico and the U.S. Virgin Islands (St. Croix, St. John, and St. Thomas).

Contact us:

You can inform the Department of State about U.S. citizens affected by the hurricane who require emergency assistance through the following ways:

  • Visit Task Force Alert and select “2017 Storm Maria”
    • If you are entering information about a U.S. citizen in Dutch St. Maarten, Anguilla, Saba, or St. Eustatius use “Netherlands” as the Last Known Country.
    • If you are entering information about a U.S. citizen in French St. Martin, Montserrat, St. Barthélemy, or St. Kitts and Nevis, Guadeloupe, Dominica, Martinique, St. Lucia, Antigua and Barbuda, St. Vincent and the Grenadines, or the British Virgin Islands use “Barbados” as the Last Known Country.
    • If you have difficulty using Task Force Alert, please email          and provide as much information as possible about your loved one
  • Email and provide as much information as possible (at a minimum, please provide the full name, gender, and last known location of the U.S. citizen)
  • Call us at 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from Overseas)

Evacuees from Hurricane Irma should contact Accounts Receivable Division in Charleston for information about repayment of loans.  Evacuees can send an email to, or call from within the U.S. and Canada: 1-800-521-2116. International callers can call 843-746-0592.